CONTACT CENTER
VOX provides consulting and solutions to support and enable today’s most productive and efficient Contact Centers. The state-of-the-art, omni-channel Contact Center is here, and our team of consultants and technologists can help you. DOWNLOAD PDF
CONTACT CENTER
VOX provides consulting and solutions to support and enable today’s most productive and efficient Contact Centers. The state-of-the-art, omni-channel Contact Center is here, and our team of consultants and technologists can help you.
Keys To Success
Keys To Success
- The Latest Developments in Processes, Tools & Technologies
- The Integration & Optimization of Communication Channels
- Robust Historical & Real-Time Reporting & Analytics
- Workforce Optimization for An Improved Customer Experience
- Methods to Improve Financial Performance
What is Workforce Optimization (WFO) and how you can use it as a market differentiator?
Workforce Optimization (WFO) is a term that represents a broad range of business processes plus integrated software solutions which focus on increasing employee efficiency and Workforce Engagement (WFE).
What is Workforce Optimization (WFO) and how you can use it as a market differentiator?
Workforce Optimization (WFO) is a term that represents a broad range of business processes plus integrated software solutions which focus on increasing employee efficiency and Workforce Engagement (WFE).
The Definitive Guide: WFO
AVAYA NEWS
AVAYA Goes All-In on
Digital Transformation
Digital Transformation
Like many other companies, Avaya is working hard to remain relevant and in a leadership position as many of the legacy business rules have been thrown out the window and new rules have emerged. Avaya is in the midst of its own digital transformation which is resulting in decisive moves to forge new partnerships, evolve its core solutions and re-focus on user experiences.
AVAYA NEWS
AVAYA Goes All-In on Digital Transformation
Like many other companies, Avaya is working hard to remain relevant and in a leadership position as many of the legacy business rules have been thrown out the window and new rules have emerged. Avaya is in the midst of its own digital transformation which is resulting in decisive moves to forge new partnerships, evolve its core solutions and re-focus on user experiences.
CX (Customer Experience) is a vital to Business in the Digital Age
CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.
CX (Customer Experience) is a vital to Business in the Digital Age
CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.
SOLUTIONS
COMPUTER TELEPHONY INTEGRATION (CTI)
Increase service levels and contact center efficiency by connecting desktop and network hardware to empower presence, agent to agent transfers across multiple sites, the creation of customer profiles, and recording procedures.
IN/OUTBOUND AGENTS
Where Inbound Agents deal with (potential) customers calling in for information or problems they are looking to solve, Outbound Agents are generally the ones making sales focused calls to (potential) customers. At VOX, we have the engineers and the experience to build a plan based off of what works best for you.
SPEECH RECOGNITION
Speech recognition is the ability of a machine or program to identify words or phrases in spoken language and natural speech and convert them into a machine-readable format to route calls or gather valuable user information.
WALLBOARDS
Wallboards are a visual communication tool used to display real time information related to contact center performance to arm representatives with all of the necessary information to assist customers.
QUALITY MONITORING
Evaluate both call center representative teams and individuals, to ensure you are creating the best possible environment for your customers.
WORKFORCE MANAGEMENT
Improve customer experience by properly engaging best practices such as call spike management, wait time prediction and agent assignment determined by analyzing customer pain points, trends and information.
INTERACTIVE VOICE RESPONSE (IVR)
IVR is a technology that allows a computer to interact with humans through the use of voice and keypad inputs to interact with callers, gather information and route calls to the appropriate recipients to reduce call center costs and increase efficiency.
APPLICATION INTEGRATION
By implementing software to integrate customer information from your website, call centers and marketing software directly into your CRM, you save time by limiting manual entry while creating an expansive and accessible database of integral customer information.
CALL RECORDING & ANALYTICS
Create a record of calls and conversations to ensure quality and compliance while collecting and analyzing valuable end user information.
CALL REPORTING
Monitoring and analyze your contact center to determine peak traffic times, performance metrics, productivity indicators, costs etc., to further evolve your contact center functions to best serve your customers.
Featured Solution
Verint AQM – Automated Quality Management
Automate your quality program and make every agent your best agent
Get To Know
CONTACT CENTER
We provide consulting and solutions to support and enable today’s most productive and efficient Contact Centers.
VOX CONTACT CENTER
TOOLS & TECH
Earn the respect of our clients through engaged listening, stout recommendations, responsive communications and unquestioned integrity.
CHANNEL INTEGRATION
Produce tangible results by delivering solutions that increase revenue, improve efficiencies and enhance the customer experience
REPORTING & ANALYTICS
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
WORKFORCE OPTIMIZATION
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
FINANCIAL PERFORMANCE
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
VOX CONTACT CENTER
TOOLS & TECH
Earn the respect of our clients through engaged listening, stout recommendations, responsive communications and unquestioned integrity.
CHANNEL INTEGRATION
Produce tangible results by delivering solutions that increase revenue, improve efficiencies and enhance the customer experience
REPORTING & ANALYTICS
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
WORKFORCE OPTIMIZATION
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
FINANCIAL PERFORMANCE
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
TECHNOLOGY PLATFORMS
ON-PREM
CLOUD
HYBRID
XaaS
A Comprehensive Approach
A COMPREHENSIVE APPROACH
We deliver unified and highly customized contact center and reporting solutions that build your brand and foster long-term loyalty. Improve your ability to evaluate critical statistics and handle a variety of customer interactions efficiently and effectively. The VOX team has deep contact center expertise from both business and technical perspectives. We can help you navigate escalating customer expectations, new and evolving technology solutions and growing business requirements.
