Verint Back Office Best Practices

Back-Office Operations have an opportunity for significant transformation — from manual processes and legacy systems to using WFO solutions to help achieve desired business outcomes.

Verint Back Office Best Practices
VOX Lifecycle
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A new realm of efficiency, productivity and service through both the Internal Experience and the Customer Experience.

Extending WFO from the contact center to the back-office can help organizations optimize the entire customer journey, improving operational efficiencies, quality, and service delivery. Organizations need to start small, focus on outcomes, plan and communicate early and often, and provide a governance structure to ensure the solutions are and effectively used to improve decision making and help achieve corporate goals.

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