Avaya ACE solves this business challenge by integrating the multi-vendor, multi-modal communications layer with the applications layer. It sits as middleware between these layers, exposing communications functions from Avaya, Cisco, Microsoft and others as Web services for simple integration with applications. Avaya ACE consists of packaged applications, tailored applications that require limited customization and toolkits for IT developers to communications-enable applications. Avaya ACE is also the application-enablement platform for Avaya Aura and can be used for fine-tuned control of communications flows that follow a pre-determined path through the network.
