
CONTACT CENTER
VOX provides consulting and solutions to support and enable today’s most productive and efficient Contact Centers. The state-of-the-art, omni-channel Contact Center is here, and our team of consultants and technologists can help you. DOWNLOAD PDF
CONTACT CENTER
- The Latest Developments in Processes, Tools & Technologies
- The Integration & Optimization of Communication Channels
- Robust Historical & Real-Time Reporting & Analytics
- Workforce Optimization for An Improved Customer Experience
- Methods to Improve Financial Performance

The Definitive Guide: WFO
Digital Transformation
SOLUTIONS
COMPUTER TELEPHONY INTEGRATION (CTI)
IN/OUTBOUND AGENTS
SPEECH RECOGNITION
WALLBOARDS
QUALITY MONITORING
WORKFORCE MANAGEMENT
INTERACTIVE VOICE RESPONSE (IVR)
APPLICATION INTEGRATION
CALL RECORDING & ANALYTICS
CALL REPORTING

VOX CONTACT CENTER

TOOLS & TECH
Earn the respect of our clients through engaged listening, stout recommendations, responsive communications and unquestioned integrity.

CHANNEL INTEGRATION
Produce tangible results by delivering solutions that increase revenue, improve efficiencies and enhance the customer experience

REPORTING & ANALYTICS
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.

WORKFORCE OPTIMIZATION
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.

FINANCIAL PERFORMANCE
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.

TOOLS & TECH
Earn the respect of our clients through engaged listening, stout recommendations, responsive communications and unquestioned integrity.

CHANNEL INTEGRATION
Produce tangible results by delivering solutions that increase revenue, improve efficiencies and enhance the customer experience

REPORTING & ANALYTICS
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.

WORKFORCE OPTIMIZATION
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.

FINANCIAL PERFORMANCE
Provide technology-based solutions that align with organizational strategy and cater to each client’s unique scenario.
TECHNOLOGY PLATFORMS

ON-PREM

CLOUD

HYBRID

XaaS
A Comprehensive Approach
