Partner
Elevate value with vox + Cyara
VOX Network Solutions is proud to partner with Cyara to assure your contact center delivers flawless CX. The award-winning Cyara Automated CX Assurance Platform supports the entire CX software development lifecycle, from design to functional & regression testing, load testing & production monitoring – all from a single platform. Together, we can help optimize efficiency through automation, reduce costs and mitigate risks.
Cyara helps organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.
CX (Customer Experience) is a vital
to Business in the Digital Age
CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.
THE DEFINITIVE GUIDE: CX
CX (Customer Experience) is a vital to Business in the Digital Age
CX is more than a technology, a product, or a marketing gimmick. It’s a holistic approach to gaining and keeping customers. Learn what CX (Customer Experience) is and how to choose which CX solution is right for your business needs.
THE DEFINITIVE GUIDE: CX
Cyara CX Assurance Platform
Velocity
Velocity lets you build your ideal customer journeys, then develop test scripts directly from those designs, ensuring that every journey performs exactly as designed. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to put the finishing touches on your perfect CX.
With Velocity, you maximize your productivity using full automation of CX discovery and test case creation, execution, and maintenance. Velocity uses Robotic Process Automation (RPA) bots to automatically generate simulated customer interactions that mimic real-world customer contact.
Cruncher
Cruncher automatically tests your CX, ensuring quality performance under pressure, at any scale. With Cruncher, you can load test all your CX channels as frequently as needed, and each test gives you vital information about where actual or potential issues exist. With this data, your teams can proactively resolve issues so your customers don’t have to experience them.
With Cruncher, your team’s productivity increases by leveraging the power of automation. Cruncher uses Robotic Processing Automation (RPA) bots to automatically generate hundreds or even thousands of simulated customer interactions that mimic real-world customer contact. You can set these simulations to test different types of load, including traffic spikes, sustained traffic volume over extended periods, and controlled traffic volume.
Pulse
Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.
Pulse uses Robotic Process Automation (RPA) bots to automatically generate agent and customer interactions that simulate realworld contact scenarios. At regularly scheduled intervals, Pulse fires off synthetic calls, chats to chatbots and web chat, and other interactions, giving you the clearest picture of your entire customer experience infrastructure, including all integration points and handoffs between systems.
UCaaS Simplified
Gain a deeper understanding of UCaaS and learn how to choose which solution is right for your business.
Cloud Migration Strategy: The Definitive Guide
Enterprise Cloud Migration, is it time to make the leap?
Workforce Optimization: The Definitive Guide
A Comprehensive resource to help you understand the many facets of WFO (Workforce Optimization).
Connect with a
Cyara Expert
We can help you strategize &
execute your Contact Center.
Please fill out the form to connect with a VOX Specialist
