It’s a pretty normal day. You just got to the office, checked in with your employees, there’s a certain hint of nervousness in the air, and it doesn’t take you long to find out why. You quickly realize what happened. You’ve been a victim of a cyber-attack. You were...
A prominent shift in the business landscape of America are the latest changes and standards enforced by Kari’s Law and RAY BAUM’S Act for business phone systems. To help you through these changes, we have outlined what you should be looking for in a solution. What is...
On January 6, 2022, the final phase of Kari’s Law and RAY BAUM’s Act went into effect, amending the original Telecommunications Act of 1934 by strengthening rules related multi-line phone systems (MLTS) and emergency calling. With the statutes now fully implemented,...
There’s been a lot of talk happening about Multi-Line Telephone Systems (MLTS), the deadline that recently passed concerning Keri’s Law and the Ray BAUM act, and about cloud-based vs on-premise systems. You can check our deep dive into the recent changes to MLTS...
How much do you know about E911? Probably a lot, given how integral this system has been to America for… quite a long time, actually. It’s been around since 1968 in a rudimentary fashion—the first ever 911 system. We got the enhanced version in 1978, hence the E in...
With work from home and hybrid work environments becoming the go to business model, more and more companies are moving to the cloud and investing in Unified Communications as a Service (UCaaS) as the go to infrastructure for internal communications and productivity....
John Chambers, former CEO of Cisco Systems, predicts that over 65,000 ransomware attacks will occur in 2021, and cost companies an average of $170,000 per attack. But he’s not the only one… FBI Director Christopher Wray compared the current attacks with 9/11. In an...
Is Your Interactive Voice Response (IVR) System Protected? The contact center’s interactive voice response (IVR) system is commonly overlooked when fighting fraudsters, however, it is one the most frequently attacked places in an organization. The IVR is the front...
Workforce Optimization (WFO) is a term that represents a broad range of business processes and integrated software solutions, which focus on increasing employee efficiency and Workforce Engagement (WFE). WFO software sets employees up for success by providing needed...
With COVID changing the business landscape, a lot of companies are now looking to keep their work force remote. A remote work force has its perks both for the employees and the company. Forbes provides some great insight into this with seven reasons why having a...
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