CISCO CUSTOMER EXPERIENCES WEBCAST

Event Description

Join our monthly webcast to discover how to connect with your customers like never before.

Cisco® Unified Contact Center Express is a customer contact solution tailored for small to midsize companies. By enabling consistent interaction for agents, supervisors, and customers, Cisco Unified Contact Center Express can help enhance your customer care strategy in ways you may have never thought possible.

Industry experts will give demonstrations of our solution to help you understand how to take advantage of Cisco Unified Contact Center Express capabilities to enhance your customers’ experience.

Here’s a sampling of the topics our webcasts will cover:

• Cisco Finesse® agent desktop
• Cisco Supervisor Desktop
• Real-time and historical reporting
• Cisco quality management
• Cisco workforce management
• Multiple channels
• New features and upgrades