IMPROVING EDUCATION

Industry: Education
Manufacturer: Cisco

Challenge

• Octel end-of- life
• Moving to IN-IN call center solution
• Aging Nortel network
• Pre-selected CUCM
• Mobility for everyone
• IN-IN integration
• Metro Campus

Solution

• Cisco Unified Communication Manager
• Unity Connection for voicemail
• Cisco Emergency Responder
• Cisco Expressway Core and Edge

Business Value

• CUWL licensing for all users provides mobility and use of soft phones, plan is to reduce cost by leveraging Jabber desktop phone and buy less sets.
• Enhanced E-911 provides floor level location data for faster response.
• Geo redundant systems
• Reduced foot print, power and AC requirements
• IP/SIP system allows affordable satellite connection (Sacramento)