JOIN VOX @ CALL CENTER WEEK CONF & EXPO IN LAS VEGAS!

Join Us In Vegas!

Where to find us:

Booth #1228 (with Verint Systems)

We are teaming up with one of our amazing Contact Center partners, Verint, to talk Omnichannel, Workforce Optimization (WFO) and more.  Stop by the booth, say “hello”, and experience a quick demo.

Verint Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage, and analyze omnichannel customer interactions. This suite of unified solutions includes a single user interface and unique business process workflows available right out of the box.

Omnichannel Roundtable

VOX is facilitating this interactive session.  Don’t miss this tremendous opportunity to talk with our experts and your peers!

WHEN:  Thursday, June 29^th   /   11:50 AM - 12:30 PM

WHERE:  The Mirage Hotel    /    Room:  Montego C

DISCUSSION TOPIC:

KEYS TO DEVELOPING YOUR ORGANIZATION’S OMNICHANNEL ACCESS STRATEGY

An integrated Access Strategy is critical for the success of Omnichannel in your contact center. While many organizations know this is true, developing an Access Strategy is often elusive, time consuming and fraught with political peril. In this Roundtable, senior contact center consultants from VOX Network Solutions will discuss the importance of a comprehensive Access Strategy and will provide audience members with keen insights, best practices and a professional development framework we have used successfully with some of the largest contact centers in the United States.