NEWS & EVENTS
IP PHONE DEPLOYMENT PART 3 OF 6
Table Of Contents 1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...
IP PHONE DEPLOYMENT PART 4 OF 6
Table Of Contents 1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...
TROUBLESHOOTING DISPLAYS WITH AVAYA AURA
Avaya Aura Contact Center Manager Administration (AACCMA or CCMA). Valid login credentials. Access to CCMA via remote web session or remote desktop, or physical access to the CCMA server. For an AML system, the AML linkmust be up between the CS1000 and...
IP PHONE DEPLOYMENT PART 5 OF 6
Table Of Contents 1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...
IP PHONE DEPLOYMENT PART 6 OF 6
Table Of Contents 1 - Introduction & Overview Avaya IP Phone Registration Process 2- Essential Information: Registration Method, Node ID, and TN & Phone Type of IP Phone 3- Key Elements Of DHCP Configuration & Overview of DHCP Provisioning...
WHAT IS CUSTOMER LIFETIME VALUE?
Customer lifetime value (CLV) is both a concept and a measure. At its core, CLV is about optimizing each interaction and conversation in order to create an engaged customer relationship which drives customer retention, repeat purchases, customer referrals, reduced...
TODAY’S CUSTOMER SERVICE AND SALES REALITY
The Demographic Shift Is Changing Customer Expectations Consumer behaviors and expectations for service have changed dramatically in recent years, impacting how customer service must be delivered. As the post–World War II baby boomer generation moves into...
THE MULTICHANNEL CONTACT CENTER
A single agent can handle multiple Web chat sessions and respond to several emails in the time it would take for that same agent to handle a single voice call, reducing costs by up to two-thirds.
OPTIMIZING BUSINESS PROCESSES
A clear view of how to optimize your organization It’s our proven methodology to help companies improve their business operations and capture new financial upsides. With vPOP, we take a deep dive into how your organization operates by identifying and addressing...
THE CUSTOMER EXPERIENCE MANAGEMENT AGE
As organizations transform to adopt customer experience management (CEM) into their business, a new role, that of the customer experience officer (CXO) (sometimes called a chief customer officer), has emerged.