RESOURCES

It’s a pretty normal day. You just got to the office, checked in with your employees, there’s a certain hint of nervousness in the air, and it doesn’t take you long to find out why.  You quickly realize what happened. You’ve been a victim of a cyber-attack. You were...

A prominent shift in the business landscape of America are the latest changes and standards enforced by Kari’s Law and RAY BAUM’S Act for business phone systems. To help you through these changes, we have outlined what you should be looking for in a solution. What is...

On January 6, 2022, the final phase of Kari’s Law and RAY BAUM’s Act went into effect, amending the original Telecommunications Act of 1934 by strengthening rules related multi-line phone systems (MLTS) and emergency calling. With the statutes now fully implemented,...

There’s been a lot of talk happening about Multi-Line Telephone Systems (MLTS), the deadline that recently passed concerning Keri’s Law and the Ray BAUM act, and about cloud-based vs on-premise systems. You can check our deep dive into the recent changes to MLTS...

How much do you know about E911? Probably a lot, given how integral this system has been to America for… quite a long time, actually. It’s been around since 1968 in a rudimentary fashion—the first ever 911 system. We got the enhanced version in 1978, hence the E in...

With work from home and hybrid work environments becoming the go to business model, more and more companies are moving to the cloud and investing in Unified Communications as a Service (UCaaS) as the go to infrastructure for internal communications and productivity....

John Chambers, former CEO of Cisco Systems, predicts that over 65,000 ransomware attacks will occur in 2021, and cost companies an average of $170,000 per attack. But he’s not the only one… FBI Director Christopher Wray compared the current attacks with 9/11. In an...

Is Your Interactive Voice Response (IVR) System Protected? The contact center’s interactive voice response (IVR) system is commonly overlooked when fighting fraudsters, however, it is one the most frequently attacked places in an organization. The IVR is the front...

Workforce Optimization (WFO) is a term that represents a broad range of business processes and integrated software solutions, which focus on increasing employee efficiency and Workforce Engagement (WFE). WFO software sets employees up for success by providing needed...

With COVID changing the business landscape, a lot of companies are now looking to keep their work force remote. A remote work force has its perks both for the employees and the company. Forbes provides some great insight into this with seven reasons why having a...

Telecom auditor or TEM? What’s the difference? Gavin Muck, Senior Account Executive at VOX Network Solutions, explains why conducting a telecom audit is important, with or without a TEM in place. Telecom services amount to roughly 11% of total company expenditures....

If you’re like most CIO’s or CFO’s, it’s likely that you already suspect that you’re overpaying for telecom services. The question is by how much and what can you do about it?  On average, telecom services amount to about 11% of total company expenditures. Depending...

If you consider how much sensitive information is being discussed via video conferencing, then you’d be certain that there are bad actors trying to hack into those conversations. More than “Zoombombing” prayer meetings, organized crime syndicates, state sponsored...

THE WEAKEST LINK IN CYBER SECURITYTHE HUMAN FACTORCyber Security Awareness and the Human FactorCyber Security Awareness and the Human FactorLocked doors, security guards, and alarm systems used to be sufficient to protect an organization’s resources. Thieves had to...

Avaya News: Avaya Invests In AvayaAvaya Goes All-In on Digital TransformationAvaya Goes All-In on Digital TransformationAvaya is a successful global company and a major force in the technology marketplace. The company specializes in the competitive business...

Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud   VOX Network Solutions Partner Avaya has announced an exclusive strategic partnership with leading UCaaS provider RingCentral. This game-changing partnership between...

WFOThe Definitive GuideWorkforce Optimization (WFO)The Definitive Guide to Workforce Optimization (WFO)The Definitive Guide to Workforce Optimization (WFO)In our previous article on Customer Experience (CX), we discussed the very real future of competition: That...

Cloud Migration StrategyThe Comprehensive GuideEnterprise Cloud Migration:Is It Time To make The LeapEnterprise Cloud MigrationIs It Time to Make the Leap?Every enterprise-level organization has, at some point in its history, made a significant investment in...

CXTHE DEFINITIVE GUIDECUSTOMER EXPERIENCE (CX)Customer Experience (CX)Customer Experience (CX)A company’s chief deliverable often gets all the attention. After all, that’s where the money is, and that’s what contributes to the bottom line. Unfortunately, this strategy...

SD WANThe Ultimate GuideSOFTWARE DEFINED WIDE AREA NETWORK (SD WAN)Software Defined Wide Area Network (SD WAN)Software Defined Wide Area Network (SD WAN)For corporations that need to bring the service, security, and quality of their network to multiple branches, their...

A Day in the LifeTalking with CIOsNick Kolintzas CTO, VOX Network SolutionsDuring my most recent travels, I met with numerous CIOs and I love to understand what makes them tick. In reviewing my meeting notes, I noticed a consistent theme of topics that keep these...

5 Reasons Why You Should Be Using UCaaS (Unified Communications as a Service)With unified communications as a service (UCaaS), businesses are realizing the promise of a simple cost-effective way to communicate and collaborate. Below are the top 5 reasons UCaaS may be...

See how software and sensors are being used to improve office productivity, ergonomics, and the health of employees. https://youtu.be/ezkvnq1EHPU Before we’ll know, the days of sitting idle at one’s desk or talking with a co-worker will be long gone. Two years ago,...

Once the healthcare innovator’s guide to must-know tech terms for the next decade of medicine hit on Monday, the feedback started coming in. It’s continued to trickle in via email, Twitter and LinkedIn all week. (Thank you!) MedCity News readers had some interesting...

If health care is the new gold rush, then it’s no surprise Silicon Valley’s high-tech companies, entrepreneurs and recent MBAs hope to strike it rich on the heels of U.S. health care reform. A growing number of today’s technological gold-seekers want to help patients...

Healthcare information technology is at the root of managing patient data, clinical processes and medical knowledge. See how technology helps master complexity. Read More

Let’s examine the value of investing in healthcare IT as we look to the future of healthcare. Technology has already changed the way that many other industries – from retail, to customer service, to publishing – operate and engage with customers. With this in mind, it...

This article excerpt by, Chirag Gandhi, originally appeared here: http://bit.ly/1duY6Ol When it comes to maximizing SharePoint ROI, many organizations, specifically in the healthcare industry, are only scratching the surface. Here are four key tips and best practices...

This article excerpt, by Larry Greenemeier, originally appeared here: http://bit.ly/NuiEO1 Much of what we buy in the U.S. is not made here, and hasn’t been for decades. If 2013 is any indication this could be changing, although the next generation of American...

This article excerpt, by Mark Davidson, originally appeared here: http://bit.ly/1lC7TVT Periodically, new technologies are developed that rapidly become pervasive because of the compelling benefits they offer, and as they mature they drive the price/performance ratios...

If you’re ever had the opportunity (some might say misfortune) of working from home, you know that the distractions are endless. Every time you look up from your computer, there’s a stack of personal mail that needs attention, a glass that should be washed or a...

Customer lifetime value (CLV) is both a concept and a measure. At its core, CLV is about optimizing each interaction and conversation in order to create an engaged customer relationship which drives customer retention, repeat purchases, customer referrals, reduced...

The Demographic Shift Is Changing Customer Expectations Consumer behaviors and expectations for service have changed dramatically in recent years, impacting how customer service must be delivered. As the post–World War II baby boomer generation moves into...

A clear view of how to optimize your organization It’s our proven methodology to help companies improve their business operations and capture new financial upsides. With vPOP, we take a deep dive into how your organization operates by identifying and addressing...